Booking conditions

1    Making a booking

Customers must be of adult age (18 years or more) when they make a booking. 

Bookings can be made on the internet at the following address: www.lomavakkara.fi. For bookings made on the internet, customers will receive a booking confirmation by email immediately. Bookings can also be made by email at outi.kauria@lomavakkara.fi or by telephone on +358 50 5140 161. Such bookings will be confirmed when the deposit is paid or the rent is paid in full.

2    Payment

2.1 Payment via online banking or by credit card when booking

Cottages and additional services can be paid for on Loma-Väkkärä’s website, www.lomavakkara.fi, via online banking, by payment card (credit/debit) or by invoice. The following means of payment are available: Osuuspankki, Nordea, Danske Bank, Säästöpankki, Oma Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards.

The online store uses a payment processing service from Maksukaista (Paybyway Oy, business ID: 2486559-4), which is registered as a payment institution with the Finnish Financial Supervisory Authority. Payments are made by transferring to Maksukaista’s online service. The recipient of the payment will be named as Maksukaista / Paybyway Oy on bank statements and invoices. Maksukaista transfers payments to online merchants. Payment is secure because all data related to the transaction is sent using an encrypted connection to prevent external parties from viewing the transaction data. A transaction is formed between the customer of the online store and the online store itself. The online store is responsible for all commercial obligations. More information about the Maksukaista service: http://www.maksukaista.fi

Contact details for Maksukaista in the event of any problems related to online payment: 
Maksukaista, Paybyway Oy (business ID: 2486559-4)
Email: asiakaspalvelu@maksukaista.fi
Telephone: +358 29 300 5050 (weekdays, 9am–4pm Finnish time)
Postal address: Laserkatu 6, 53850 Lappeenranta, Finland

2.2    Payment by invoice

If the customer chooses to pay by invoice or makes a booking by email or telephone, the customer must pay at least the deposit sum (25% of the rental price of the accommodation) in accordance with the invoice received for the booking. The outstanding balance of the invoice received for the booking must be paid 28 days before the holiday commences. The customer can also pay for the booking in full immediately.

Any questions related to invoices must be presented within 7 days of the invoice date. Invoices are to be paid in the form of SEPA payments (IBAN account number and bank’s BIC code) using the reference number on the invoice.

The booking is confirmed when the customer has paid the deposit (25% of the rental price of the accommodation) by the due date or the customer has paid the deposit and the remainder of the sum at the same time. The outstanding balance must be paid 28 days before the holiday commences.

If the holiday is due to commence within 28 days, the entire sum is to be paid on the same day. 

If the customer does not make payments on time, Loma-Väkkärä may cancel the booking without providing notification.

3.    Cancelling and changing bookings

Cancellations must always be made in writing by sending a letter to Loma-Väkkärä, Ylä-Väkkäräntie 77, 52420 Pellosniemi, Finland or an email to outi.kauria@lomavakkara.fi. Cancellations are considered to have taken effect when notice of the cancellation is received by Loma-Väkkärä.

3.1    Cancellation within 28 days of the start of the booking

If a booking is cancelled within 28 days of the start of the booking or during the booking, the customer will not be refunded any of the payments that have been made.

Notwithstanding the aforementioned, customers are entitled to receive a refund for sums paid to Loma-Väkkärä, with the exception of the deposit, if the customer himself/herself or any person living in the customer’s household falls seriously ill, is involved in an accident or dies. Loma-Väkkärä should be informed of cancellations without delay and reliable evidence, such as a doctor’s note, must be provided to Loma-Väkkärä.

3.1    Cancellation within 48 hours of the start of the booking

If a booking is cancelled within 48 hours of the start of the booking or during the booking, the customer will not be refunded any of the payments that have been made.

If the accommodation is not taken up or if it is taken up late, the customer is not entitled to a refund of the rent. If the customer breaks off his/her booking and leaves the accommodation before the end of the rental period, no compensation will be paid for the unused period nor will the customer be entitled to a refund.

3.3    Loma-Väkkärä’s entitlement to cancel a booking

Loma-Väkkärä may cancel bookings in the event of force majeure. In such a case, the customer is entitled to a full refund of the sums paid to Loma-Väkkärä. If it is necessary to break off a booking due to inappropriate behaviour by the customer, no payments will be refunded.

If the customer does not make payments on time, Loma-Väkkärä may cancel the booking without providing notification.

4    Service details in the descriptions of accommodation

The descriptions of the accommodation include mentions of local services (such as railway stations, bus stops, restaurants, shops, ski lifts, etc.). Loma-Väkkärä is not responsible for information about general services that are not included in the accommodation, nor for the availability of such services during the holiday.

5    Staying in the accommodation

The accommodation is normally available to the customer from 4pm on the day of arrival until midday on the day of departure. The departure time is negotiable.

Normal energy costs, furniture, kitchenware, crockery, cutlery, mattresses, bed covers and pillows are included in the price.

Firewood and free use of the rowing boat are also included in the rent. The rent also includes toilet paper, kitchen roll and cleaning agents. Motor boat rental includes a small amount (3–4 litres) of fuel and engine oil.

Bed linen and towels are not included in the rent. Customers must use sheets. Bed linen and towels can be ordered in conjunction with booking. Customers are responsible for cleaning the accommodation during their stay.

The accommodation cannot be used by more people than the number stated in the description of the accommodation (number of beds) or the number agreed upon when the booking was made. It is forbidden to use tents, caravans or rented equipment (such as outdoor baths) on the land surrounding the accommodation site without Loma-Väkkärä’s consent. Smoking is forbidden in all of the indoor areas belonging to the accommodation. 

6    Loma-Väkkärä’s responsibilities

Loma-Väkkärä is responsible for ensuring that the customer receives services in accordance with the contract in the manner by which they were marketed and as specifically agreed in each part of the booking.

7    Customer’s obligations and hand-over of the accommodation on the date of departure

The customer is to hand over the accommodation by midday on the date of departure unless otherwise agreed in advance. The keys are to be left in the exterior door of the cottage. 

The customer must pay compensation for any damage he/she causes to the accommodation.  Loma-Väkkärä must be immediately informed of any such damage. 

If the customer did not order final cleaning when making the booking, the customer is responsible for cleaning in accordance with the cleaning instructions. The cleaning instructions can be found at this address: http://lomavakkara.fi/en/information. We would also appreciate it if you could leave used bed linen and towels in the entrance hall by the front door. 

Smoking is forbidden in all of the indoor areas belonging to the accommodation. The accommodation must be left in a tidy state upon leaving. The customer is obliged to pay any costs arising from cleaning the accommodation in the event that tobacco has been smoked indoors or cleaning has not been carried out at all or not to the required standard and Loma-Väkkärä has to take care of this before the arrival of the next customer.

8    Force majeure

Loma-Väkkärä shall not be liable for damage incurred by the customer if the damage is due to unforeseeable force majeure or corresponding causes (such as power cuts, natural phenomena such as the emergence of algae, or animals such as mice and insects) that are not attributable to Loma-Väkkärä and that Loma-Väkkärä could not reasonably be expected to prevent.

Additionally, Loma-Väkkärä shall not be liable for damages or consequences stemming from normal natural phenomena.

9    Objections and complaints

Any objections and complaints related to the accommodation must be made to Loma-Väkkärä as soon as the issue arises during the booking.

If the issue is not rectified, the customer can make a written complaint to Loma-Väkkärä within one month of the end of the booking. If the customer and Loma-Väkkärä cannot reach a mutual understanding on the matter, the customer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before doing this, the customer should contact the consumer advice service (www.kuluttajaneuvonta.fi). In accordance with related legislation, the Consumer Disputes Board may refuse to process the complaint if the consumer has not first contacted the consumer advice service.

If the customer does not notify Loma-Väkkärä during the booking of any deficiencies he/she observes, the accommodation will be considered to be in the condition stated in the agreement. Deficiencies reported after the rental period cannot be jointly verified and Loma-Väkkärä shall not be liable for compensation for these.

If the customer breaks off his/her booking and leaves the accommodation before the end of the rental period, no compensation will be paid for the unused period nor will the customer be entitled to a refund.

10    Incorrect information on pricing

Incorrect information on pricing is not binding on Loma-Väkkärä if the pricing is so incorrect that the customer should have realised this. Such a situation may arise if the difference between the stated price and the actual price is very large or the wrong price can be considered exceptionally low in comparison with the general price level.

11    Applicable law and jurisdiction of dispute resolution

The parties to the agreement shall strive to resolve any disputes arising from this agreement by mutual negotiation. If negotiations do not lead to an agreement, disputes will be resolved by the District Court of Etelä-Savo, Finland. Finnish law shall apply to the agreement.